At the beginning of the new school term, Light Rail deployed management staff at busy stops during morning peak hours to monitor the system and passenger travel patterns. Staff also conducted surveys to collect information on passenger flows, passenger numbers, service frequency and the functioning of Octopus entry/exit processors and ticket vending machines. With this information, Light Rail has been able to adjust its service to better meet passenger demand.

Light Rail has recently enhanced some of its facilities in order to better serve the needs of the disabled.

Platforms raised
The level of both platforms at Tuen Mun Hospital Stop were raised to match the floor height of light rail vehicles for easy boarding and alighting of wheelchair passengers.

Low-height Octopus Processors installed
A pair of low-height Octopus entry/exit processors was installed at each platform at Tuen Mun Hospital Stop for the convenience of wheelchair passengers.

Octopus processor with audible function installed
An Octopus processor with audible function was installed at Tuen Mun Ferry Pier Stop for the convenience of the visually-impaired.

Light Rail will continue to maintain a close dialogue with disabled groups in order to understand their needs. Improvement works and the installation of additional facilities will continue to be carried out at other stops to improve accessibility for passengers with disabilities.